FREQUENTLY ASKED QUESTIONS

I think I need a sign, I’ve reviewed your website products, now what do I do?
Firstly consider your budget; signage is a long term investment in your business.  Once you have a budget then consider the type of signage you would like, considering the wide variety of products we offer.
On jobs where more than one sign is required, we like to have a single point of contact within our client, a Project Manager if you will. Installation and manufacture of signs is just like any other project, with the rigour of project management you save time and money.

What type of sign do I want/need?
We get asked this one a lot!  This depends on many different factors, all of which can impact on your ability to have a particular type of sign installed.  We are available to discuss this decision and provide our professional advice, however ultimately as the client; you should be prepared to decide exactly what works for your business.

What should I have in order to proceed?
After you have decided on a product type and have confirmed your budget, then all we require is a clear description of what you want, the space allocated measured or approximate, and your artwork.
We have designers in house who can use their many years of experience and our specialist tools to work with you to design your artwork, or corporate image, however you can save yourself time and money if you provide in any of our approved/preferred formats.

Do I need permits for my sign?
Often, depending on your location such as a shopfront on a busy street or inside a shopping complex you will need a permit or council approval. A call to your local council will verify whether you need any council approval.
Obtaining council approval is to be done by the customer prior to arranging installation of signs.  Installation will not proceed if permits/approvals have not been sought.  

How long before I can have my sign?
Once we have received your sign off on the proof, basic stickers and banners, the average turnaround time for installation is between 1 and 3 days.  For larger signs such as fabricated signage, light boxes and shop fascias, these all need to be manufactured so it can take several weeks.  Our promise to you is that you will be informed of an approximate date for installation or delivery and we will always confirm it, or highlight any changes to it, with at least 24 hours notice.
It is important to remember, that all signs are hand-made, and crafted specifically for your needs.  The sooner we receive final approval and sign off on the artwork, the quicker we can get your signs to you.

I wasn’t expecting to pay so much?
Signage is an investment and should not be seen as a cost.  Each sign is made by skilled specialists trained in the art of sign making as a one off; manufactured to your exact needs.
As with any craft this process involves many steps.  When we make a sign, many of them need time to dry or ‘de-gas’ which involves the sign being hung in a temperature controlled room to rest, before being applied to a backing for installation.  All our signs are made to last, and look outstanding, as a testament to your business and our specialist skills, this takes time.
During installation we may need to hire equipment to reach elevated locations, we may need special clearance or permits which are exclusive to your location. Issues like this can increase the cost of the total job.  We will endeavour to make all this information available to you at the quotation stage.
Having said all that, there is always a solution for every budget, and our goal is to fit in with yours.